Privacy Policy for The Gradient Health LLC
Practice Name: The Gradient Health LLC
Contact: Contact@thegradienthealth.com | Call/Text: 407-900-4010
Your Privacy Matters
The Gradient Health LLC (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information during a telemedicine visit in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable federal and state laws.
1. Information We Collect
During your telemedicine visit, we may collect the following types of information:
Personal Identification: Name, date of birth, address, phone number, email
Medical Information: Symptoms, diagnoses, medications, medical history
Insurance Information: Policy numbers, billing details
Technology Information: IP address, device type, and session data during use of our EHR or video platform
2. How We Use Your Information
We use your information to:
Provide medical evaluation, diagnosis, and treatment
Communicate with you about your care
Send prescriptions to your pharmacy
Bill for services and coordinate with your insurance
Maintain medical records securely in our HIPAA-compliant EHR (Jane App)
Improve our services and maintain quality standards
3. How We Protect Your Information
We take your privacy seriously and have implemented multiple safeguards:
HIPAA-compliant platforms for video visits, documentation, and secure messaging
Data encryption during transmission and at rest
Access controls and multi-factor authentication
Audit logs to monitor access to your information
Staff training on confidentiality and data protection
4. When We May Share Your Information
We may share your health information only when legally permitted or required:
With other healthcare providers for continuity of care
With pharmacies for medication dispensing
With insurance companies for billing
When required by law (e.g., public health, court order, or law enforcement)
With your written authorization
We do not sell or share your data for marketing purposes without your explicit consent.
5. Your Rights as a Patient
You have the right to:
Access and request copies of your medical records
Request corrections to your health information
Request a list of disclosures we have made
Limit or revoke consent to share your data
File a complaint if you believe your privacy rights have been violated
To exercise your rights, please contact us at Contact@thegradienthealth.com.
6. Cookies and Website Tracking (if applicable)
If you access our services through a website, we may use cookies and tracking tools for analytics and functionality. No PHI is stored in cookies. You can manage cookie settings in your browser.
7. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with a revised effective date. Your continued use of our services implies acceptance of the current policy.
8. Contact Us
If you have any questions about this Privacy Policy or your privacy rights, contact:
The Gradient Health LLC
Email: Contact@thegradienthealth.com
Phone/Text: 407-900-4010